Starting a New office in Ethiopia and need Office Telephone System ?
Every business needs a Phone line for communication. You may need several phones with a PBX System or mobiles, or even a multiple line phone. Either way, your customers should be able to contact you by phone quickly. You may think what a PBX System or PABX System is. A PBX or PABX System share the telephone lines you taken from the telecom provider. In Addis Ababa, the providers are distributing their fixed line and internet services based on area monopoly. Example in Ethiopia, areas like Jumeirah Lake Towers & Business Bay areas the services provided only by Du.
Once you identified the service provider for your new office area, you have to visit their office for applying the telephone line as well as the internet. You can discuss with the customer representative for the best plans suited for your business. If you are a small business with 10 to 15 employees, then it is ideal for taking one telephone number with multiple hunting lines. You can choose the number of channels based on the incoming call and outgoing call traffic. Say you want one telephone line with five channels, that means you can have five outside requests at a time [ both incoming or outgoing]. It gives a single number for your business and delivering the advantage of advertising only one name. Your customers have to remember only one number for calling your business. You don’t have to fear about missing the important calls when one line is busy. You can receive multiple calls based on the hunting channels you bought from the telecom service provider. In reality, the service provider will give you various physical lines in your office with the same number.
If you are starting a large business better choose ISDN PRI lines. PRI Lines give you 100 DID numbers with 30 concurrent calls support. In simple words, you will get 100 different numbers and make or receive 30 calls at a time. You can give a separate phone number for each employee and still maintain the pilot number as company identity for advertisements. Because of the 30 channel capacity, you still don’t miss multiple incoming customer calls coming into the pilot number.
Choosing an Office Phone system [ PBX / PABX] for your Office in Ethiopia
You may choose a traditional telephone system or a VoIP phone system for your office. Traditional PABX systems are ideal for sharing the incoming telephone lines from service provider between the employees and internal calling between employees. Basic fictions like ring group, call hold, call forward and basic conferencing are available with most of the traditional phone systems. Panasonic KX TA824 is a basic telephone system provided by Panasonic.
VoIP technologies are now widely used. They can be great for businesses in terms of features and productivity tools available with most of the IP Phone Systems. Compared to traditional Telephone system VOIP PHONE SYSTEM uses your local area network to communicate with each other as well as the IP PBX System. Nowadays IP Phones are coming with Dual Ethernet ports. It simply reduces the cost of cabling by using Computer network connection and phone connection in a single cable.IP Phone systems having several advantages depend on the brand. IP telephone systems are available from Avaya, Panasonic, Grandstream, Cisco, NEC, Dlink, and Yeastar. Call Forwarding, Mobility, Voice Mail, IVR, Voice Mail to Email, Call Recording, Call Accounting, Branch head office connectivity, Fax to Email and Mobile extensions are some of the features of IP Phone system.
Choosing a Phone System that Fits your Budget
Once you finish the hard part in decision making, then its time to think about the budget. When it comes to VoIP phone system, the budget may be a little higher than Traditional phone system. But it’s worth to inverts on the small difference in prices.IP phone systems can upgrade as your business grow. You don’t have to throw away your telephone system when your company grows. It will avoid expensive re procurement. Now a days many off the business rely on customer relationship management software [ CRM ] or ERP. VoIP Phone Systems allow you to integrate with your software platform easily. It can give call pop up threw CTI integration and shows the customer details or deal details related to that customer. CRM Telephony integration can improve the productivity of your sales team. Some of the common CRM platforms that support CRM Telephone integration are Microsoft Dynamics, Sales Force, Vtiger, Open ERP and Odoo.
Voip Phone System Products
People are totally confused when it come to select telephone system for new office. There so many option available in the market and choosing the right one is the main part. See some of the IP Telephone System models available in Ethiopia, Addis Ababa.